Editorial standards

Accuracy and sources

Every rule, amount, and time limit on the site is built from primary, official sources — the EU's "Your Europe" portal and Regulation 261/2004, the UK Civil Aviation Authority, the U.S. Department of Transportation, Canada's Transportation Agency, and key Court of Justice rulings — not recycled from other blogs or, especially, from claims firms whose checkers are built to sell. Rules and case law change, so we date our content and tell you to confirm the current position with the relevant regulator before you act.

Independence from claims firms

We make money through referral commissions when a hard claim is handed to a no-win-no-fee firm (see how we make money), but commissions never decide our verdict, our recommendations, or what our checker calculates. We lead with "claim it yourself for free and keep 100%" precisely because that's usually the honest answer — even though it earns us nothing.

The line we won't cross

DelayPayer publishes general information and estimators — never advice applied to your specific case, and never a service that files or manages a claim for you. We won't tell an individual reader "here is exactly how to sue this airline on your facts", draft a tailored legal document, or take your personal details to "handle" a claim. Staying firmly on the information side of that line is deliberate: it keeps you in control of your own money and your own data, and it keeps us clear of the unauthorised practice of law.

Updates and corrections

• Pages show when they were last reviewed.
• Our compensation rules and amounts are reviewed on a regular cycle and date-stamped.
• Spotted something wrong or out of date? Email info@delaypayer.com and we'll fix it.