Privacy Policy

The short version

DelayPayer is built privacy-first. Our compensation checker, calculators, and claim-letter generator run entirely in your browser, so the flight details and personal information you type never reach our servers. We deliberately never ask for your passport, ID, booking reference, or payment. We collect your email address only if you choose to subscribe. We don't sell your data and we don't run cross-site advertising trackers. The detail below explains the rest.

What we collect

• What you type into our tools — nothing leaves your device. The checker, the calculators, and the claim-letter generator run client-side in your browser. We don't receive, log, or store your airports, dates, flight numbers, names, or the letter you generate.
• Your email address — only if you subscribe. If you sign up for our updates, we collect your email to send occasional plain-English guides on passenger rights. It's stored with our email service provider, and you can unsubscribe from any message.
• Basic technical data. Like any website, our hosting provider may process standard request information (such as IP address and browser type) to serve pages and protect against abuse. Any analytics we use is privacy-friendly and aggregate — never a cross-site advertising profile of you.

Cookies and affiliate tracking

We don't set advertising or cross-site tracking cookies of our own. When you click a link to a claims firm — for example AirHelp or AirAdvisor — that partner or its affiliate network may set a cookie so we're credited if your claim succeeds. That cookie is governed by their privacy policies, it costs you nothing, and it never changes the firm's fee. See how we make money for the full picture.

How we use information

We use the little we collect only to operate the site, send our updates (if you subscribed), reply to your messages, and improve our guides and tools. That's it. We do not sell or rent your personal information to anyone.

Third-party services

DelayPayer links to third parties — claims firms, regulators, our email provider, and affiliate networks. We don't control how they handle data. Review their own privacy policies before you use them.

Your choices and rights

• You can unsubscribe from our emails at any time using the link in any message.
• You can ask us for a copy of, or the deletion of, the email data we hold — just email us.
• If you're in the EU/UK (GDPR) or California (CCPA/CPRA), you have rights to access, correct, delete, and opt out of the "sale" of your personal data. We don't sell data, and we'll honour any valid request — contact us to exercise these rights.

Data retention and security

We keep subscriber emails only while you're subscribed, plus a short period afterwards for our records. We take reasonable measures to protect the data we hold, though no method of transmission or storage is ever perfectly secure.

Children

DelayPayer is meant for travellers and isn't directed to children under 16. We don't knowingly collect personal information from children.

International visitors

DelayPayer serves travellers worldwide. If you use the site, your information may be processed in the United States and other countries where we or our providers operate.

Changes to this policy

If our practices change, we'll update this page and the "last updated" date above.

Contact

Questions about privacy? Email info@delaypayer.com or see our contact page.