Legal & disclaimers

Not legal advice, and not a claims agency

DelayPayer is not a law firm and not a claims agency, and nothing on this site is legal advice. Everything here — guides, tools, and estimates — is general information based on published regulations, not advice applied to your specific case. Using this site does not create an attorney–client relationship. We do not file claims on your behalf, represent you, accept a power of attorney, or act for you in any dealing with an airline, court, or regulator. For a binding answer about your situation, contact the airline, your national enforcement body, or a licensed lawyer.

No personal data, no claim handling

Our checker, calculators, and claim-letter generator run in your browser. We do not ask for, collect, or store your passport, ID, booking details, or payment information. The claim letter you generate is yours to send to the airline; we never send it for you or see what you type.

No guarantee of compensation

Any verdict or amount our tools show is a preliminary estimate, not a guarantee. Whether you are actually paid depends on facts we can't see — above all the cause of the disruption, which the airline may argue was an "extraordinary circumstance" and which it must prove. The final decision rests with the airline, a court, or the regulator. We give ranges and probability language, never a promise of payment.

Accuracy of the rules

Compensation amounts, thresholds, and time limits are summarised from official sources (the EU's "Your Europe", the UK Civil Aviation Authority, the U.S. Department of Transportation, and Canada's Transportation Agency). We review and date-stamp them, but laws and case law change and our summaries may be out of date or contain errors. Always confirm the current position with the relevant regulator before relying on it.

The United States is different

The United States has no EU-style cash compensation for delays, and the proposed federal cash-compensation rule was withdrawn. U.S. rights are refund-based. We flag this prominently because conflating the regimes is the most common — and most misleading — error in this area.

Affiliate disclosure

DelayPayer is reader-supported. Some links to claims firms are paid affiliate links: if you start a claim through one and it succeeds, we may earn a commission at no extra cost to you. This never changes our recommendations or what our checker calculates. See how we make money for the full picture.

No warranty

This site is provided "as is", without warranties of any kind. To the fullest extent permitted by law, DelayPayer is not liable for any loss arising from your use of the site, its tools, or any third-party service we link to. Decisions you make based on this information are your own.

Third-party services

We link to third-party companies (claims firms, regulators). We don't control them and aren't responsible for their products, fees, or policies — review their terms before signing up.

Contact

Questions about anything here? Email info@delaypayer.com.